Data Protection Policy

ChaletFinder.co.uk is the Data Controller responsible for how your personal information is collected and used. If you have any questions, you can contact our Managing Director at office@chaletfinder.co.uk.

We may collect:

• Contact details (name, email, phone number, address)
• Booking and enquiry information
• Preferences, interests, and demographic details
• Technical data such as IP address and browser information
• Information you provide when applying for a job
• Any data you submit through forms, emails, or phone calls

We do not store financial information such as credit card numbers.

We only use your personal data when we have a lawful reason to do so. This may include:

• Responding to enquiries
• Processing bookings and fulfilling contracts
• Providing customer support
• Sending marketing communications (only if you've opted in)
• Improving our services and website
• Meeting legal or regulatory requirements

We never sell your data.

We process personal data under one or more of the following bases:

• Your consent
• To perform a contract
• To comply with legal obligations
• Our legitimate business interests
• Protection of vital interests

Special category data is only processed with explicit consent or where legally permitted.

We may share your data with:

• Group companies
• Service providers and subcontractors
• Property owners and partners (to fulfil bookings)
• Law enforcement or regulatory bodies where required

We ensure all third parties protect your data appropriately.

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place, such as approved contractual clauses or adequacy decisions.

We take data security seriously. Measures include:

• Secure systems and encrypted storage
• Password protection
• Staff training and access controls

We do not keep hard copies of customer personal data.

We keep your data only as long as necessary for the purpose it was collected, or as required by law. When no longer needed, it is securely deleted.

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (in certain circumstances)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Complain to the Information Commissioner's Office (ICO)

To make a request, contact office@chaletfinder.co.uk.

We may send marketing emails about our services if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.

You may request a copy of the personal data we hold about you. Requests should be sent to:

We will respond within one month.

We may update this policy from time to time. The latest version will always be available on our website.