Privacy Policy

Findmea.com Ltd Online Sites is a privately owned UK company specialising in advertising accommodation worldwide.

We act as the data controller for the personal information you provide to us.

We treat all customer information with the highest level of confidentiality. We do not sell, rent, or misuse your data. We only process your information in ways that you have agreed to or where we have a legitimate business interest that does not override your rights.

We may collect personal information when you:

• Interact with us via our website, email, phone, social media, or in person
• Submit a holiday enquiry or booking request
• Register as a property owner
• Subscribe to marketing communications
• Enter competitions or complete surveys
• Apply for a job with us
• Provide information as a supplier or partner

We may also collect information automatically through website analytics tools such as Google Analytics.

Depending on your interaction with us, we may collect:

• Contact details: name, address, phone number, email
• Booking information: travel dates, preferences, group details, emergency contacts
• Sensitive information: dietary requirements, medical needs, accessibility requirements (only when necessary)
• Demographic information: preferences, interests, age, family details
• Technical data: IP address, browser type, device information, interaction data
• Marketing preferences and communication history
• Job application information
• Call recordings for training and quality purposes

We do not store financial information such as credit card numbers or bank details.

We process your information for the following purposes:

• Customer service and enquiry handling
• Processing bookings and fulfilling contractual obligations
• Managing property owner accounts
• Internal record keeping, auditing, and regulatory compliance
• Sending marketing communications, only where you have opted in
• Improving our products, services, and website experience
• Conducting surveys, competitions, and market research
• Displaying personalised content or advertising
• Notifying you of service updates or disruptions
• Processing job applications

We only process personal data where we have a lawful basis, such as consent, legitimate interest, or contractual necessity.

We take data security extremely seriously. We use physical, electronic, and managerial safeguards to protect your information from unauthorised access, alteration, or disclosure.

Data is stored securely in systems such as Salesforce CRM and is only accessible to authorised personnel.

We may share your information with:

• Approved property owners and affiliates to fulfil your booking
• Trusted service providers who support our operations (e.g., data analysis, IT support)
• Regulatory bodies where legally required

All third parties are required to handle your data securely and in accordance with GDPR. We do not sell or lease your personal information to third parties.

Some data may be transferred outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data in a portable format

To exercise your rights, contact our Data Manager at office@chaletfinder.co.uk.

You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.

Our website may use analytics tools to understand user behaviour, but we do not use cookies to store personal information. Please review your browser settings if you wish to manage cookie preferences. For more information, see our Cookie Policy.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

For questions about this Privacy Policy or to exercise your data rights, please contact: