Chalet Beyond

Introducing Chalet Beyond delivering chalets in a wide variety of locations

Wonderful chalet ski holidays in a wide variety of locations from Chalet Beyond

Addition cancellation policy with a second Covid-19 pandemic

In case of a second Covid-19 outbreak and the possible consequences for your winter or summer holiday, we offer the following service: 1. A good alternative or a value voucher payment: your accommodation is located in an area that has negative travel advice at the time of your planned winter sport. In the first instance, we look for comparable accommodation in a safe area for which no negative travel advice applies. If that does not work, we will issue a value voucher. For example, negative travel advice for Tyrol and no negative travel advice for France (Savoie). 2. Money back guarantee: at the time of making the booking you can choose the option "money back guarantee". In case there is a negative travel advice for the relevant area where the accommodation is located during your winter sports, we will refund the amount paid. For a small additional charge, your payment goes through a guarantee account. The guarantee account - from Certo Escrow, also called third-party money account - ensures that your money is safe and that you benefit from the "money back guarantee". Neither we nor you as a customer can access the paid costs for winter sports before it has expired. We do not assume, but if we as a company are in a state of financial inability, you will not be harmed by that, because we cannot access that money. Costs to use this payment service is 30euro per person per booking, children up to and including 17 years 20euro, toddlers and babies up to the age of 3 are free. To Summarise: A Code green and yellow: there are no or minor safety risks. There are no or few restrictions, for example après-ski tents and other catering facilities are limited and or are limited in opening hours. In that case, there are no consequences for the performance of our service. If you still want to cancel in this case, it is your own choice and our standard cancellation conditions apply. A Orange or red code: negative travel advice applies or travel to that destination is prohibited. Chalet Beyond reimburses the trip according to option A or B, which you have chosen when booking. We hope that this flexible adaptation offers sufficient security to the guests to make their winter sports wishes concrete. In addition, we of course apply even stricter hygiene rules in our accommodations. Think of social distance, washing hands, more service and less buffet shape, strict maximum number of people per accommodation, etc. Do not hesitate to promote or publish this at our advertisements and or other buttons concerning Covid-19 information.