Covid-19 Booking Terms

We can’t wait to strap on our skis and glide down those freshly groomed pistes!

For 2020/21 bookings, many of our owners are now offering flexible booking options. So, if you’re considering planning a trip, we’re on hand to help you find the perfect ski holiday. Easily discover and compare over 1,400 chalets, hotels and apartments across 150 ski resorts worldwide and book direct with the owners!


Confirm your 2020/21 winter ski holiday with ZERO deposit. How does it work? We will confirm all transfers, accommodation, ski passes, ski hire and ski school with no deposit. You can cancel free of charge up to 10 weeks before your date of travel for any reason.

If you need flights either we will book the flight or you book them (currently some guests can change their flights free of charge if their flight was cancelled after 14 March or there are some great flight deals available. The flight cost is due at the time of booking, the balance of the holiday is then due 8 weeks prior to arrival in the resort.


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Our Covid-19 refund policy

In the event of your trip being cancelled due to Covid-19 then don’t worry, you won’t be losing your cash. Given travel insurers are unlikely to cover any cancellations next season, we thought we’d do the heavy lifting here – so if your trip does get cancelled due to the closure of the ski resort or chalet, or your inability to travel to resort due to official Government travel; restrictions, you’ll get 100% refund:

  • we’ll pay back your full deposit (£100pp) in cash
  • the final balance will be refunded in the form of a credit, to be used on a future trip within two ski seasons

Our enhanced Airbnb certified cleaning protocols

We’re fully certified against Airbnb’s Covid-19 cleaning protocol and will ensure that enhanced cleaning and disinfecting will be adhered to.


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In light of the Coronavirus pandemic, we want you to have complete confidence that should this situation go on for longer than expected, and that you and your money are safe.Therefore, we have implemented a flexible booking policy that includes the following:

Monetary voucher to use for a future booking if holiday is cancelled due to:

  • Nationwide travel ban from country of origin
  • Chalet & resort closure prior to your stay

Optional external insurance policy including pandemic cover (if you or a loved one gets COVID or has to isolate or cancel for this reason, or are denied boarding)

Enhanced cleaning by experienced staff with medical grade cleaning chemicals


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COVID-19 Information if you are considering making a new booking, or have already made a booking:

If you are considering making a new booking or already have a confirmed booking in place and are concerned about future travel restrictions, all of our owners will allow the Group Leader to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date. This is to be in the same property, arriving within 18 months from the original arrival date and if, before arrival, the group leader’s country of residence officially advises against all but essential travel to/within France for any period of your holiday, or imposes a 14 day quarantine on return from France.

If the owner is no longer renting their property, a full refund of all monies paid for the accommodation will be offered by the owner. If the chosen future booking is of greater value, the difference will be due by the group leader 8 weeks before the new arrival date. If the chosen future booking is of lesser value, there will be no refund of the difference by the owner. Notice must be provided by the group leader to the owner or Alps Accommodation in advance of the arrival.


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COVID-19 Protection Update - Your safety and wellbeing come’s first

Enhanced Travel Policy

Please refer to our terms and conditions. In addition to this, we request that guests ensure they take out travel insurance at the time of booking. There are a number of options that are providing Covid-19 cover which include:

  • You can book directly with us and add in an insurer such as Nationwide Stay Sure
  • Alternatively, you can book with our agent who has a more comprehensive cover and allows for many more cancellation changes – Travel Insurance

Please call us to help you plan your stay at Chalet 345. We are here to help you.

Flexible Booking Terms (Winter 20 / 21)

Applicable to bookings made after 20 October 2020. These Flexible (Covid-19) terms and conditions (“the Flexible Terms”) are to be read in conjunction with our standard terms and conditions found on our website. In the event of any inconsistency, conflict or ambiguity as to the rights and obligations of the parties under the Flexible Terms and the Standard Terms, the terms of these Flexible Terms shall control and supersede any such inconsistency, conflict or ambiguity.

Flexible (Covid-19) booking terms – for new bookings with holiday dates between 12/12/20 to 18/04/21.

  • Flexible bookings
  • Special (Covid-19) circumstances
  • Cancellation refunds*

Flexible bookings

You may cancel or amend your pre-booked winter 2020/21 holiday for any reason up to 8 weeks in advance of your arrival date.

In such case we will provide upon your request either:

  • a full refund of your deposit/payment less €150 to cover bank and administration costs, or
  • transfer of the deposit/payment free of charge to alternate available dates in the 2020/21 or 2021/22 season (subject to any price adjustment up or down depending upon the time of season).

Special (Covid-19) Circumstances

You may cancel or amend your pre-booked winter 2020/21 holiday after 8 weeks in advance of your arrival date if your booking is impacted by one of the following “Covid Reasons” (see 1 to 3 below) prior to your arrival in the resort.

In such case we will provide upon your request either:

  • a full refund of your payment less €600 to cover bank, administration and operational and set up costs, or
  • transfer of the payment free of charge to alternate available dates in the 2020/21 or 2021/22 season (subject to any price adjustment up or down depending upon the time of season).

Covid Reasons are defined as:

  • The FCO advise against all but essential travel to France.
  • If there is a quarantine in place relating to travel to/from France either on arrival in France or return to your place of residence (exceeding 8 days on your return). This advice must be in place at the date of your departure.
  • Local restrictions in France which mean that we are unable to provide you with your accommodation on the date of your arrival.

Illness

If you or any of your group become ill with any Covid-19 symptoms prior to your arrival it is your responsibility not to travel.

If you or any member of your group become ill during your holiday and you are required to self isolate and request to extend your booking you will be obliged to pay for the extended booking required at the full market rate on a per week basis or, if availability is not possible, you are required to find your own alternative accommodation.

Early Departure

Once you have checked into your holiday property if you or any member of your group has to leave early including personal reasons, illness, resort closure, government guidelines or any other reason not listed here, unused nights are non-refundable.

It is a term of your booking that you have adequate travel insurance which, amongst other things, provides cover in relation to the non-refundable elements outlined above.


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Pre-stay:

In light of the ongoing uncertainty relating to the current Covid-19 pandemic, we are currently taking a reduced deposit of just 15% (normally 25%) for all bookings for the 2020/21 winter ski season. In addition, the deadline for the payment of the final balance has also been temporarily reduced from 12 weeks to just 4 weeks before the date of arrival.

Any deposit paid for the 2020/21 winter season will be fully refundable up until the balance due date (or transferable to a new date within 24 months of your original booking) in the event that any of the Covid-19 related restrictions (*) detailed below apply.

Once the final balance of payment has been made, should one of the reasons below (*) adversely impact your stay, you will be able to transfer the value of your booking to a new booking within 24 months of the date of your planned stay.

If the final balance of payment has not been received by us by the due date, we reserve the right to cancel the booking and retain the deposit paid and in this case no refund (or transfer to a new date) will be due.

In the event that cancellation of your stay occurs within 7 days of arrival no refund is due and the right to transfer your booking to a future date is lost.

The (*) Covid-19 restrictions are limited to the following situations:

  • The FCDO (previously the FCO), or the equivalent Governmental body in the country of origin, advises against all but essential travel to France and / or the region of Haute Savoie.
  • Quarantine measures are implemented either in France (or Haute Savoie specifically) or in your home country that make your stay untenable.
  • The Grand Massif ski domain and / or the property you have booked are closed due to locally imposed Covid-19 restrictions.

Please Note: Where the booking is cancelled for any other reason, our standard booking terms and conditions will apply.

During your stay:

In the event that as a result of a change in travel restrictions, either in your home country or in France (or Haute Savoie specifically), you decide to curtail your stay no refund will be applied.

To ensure you have a worry-free stay, we are following standards for cleanliness that are recommended by local regulations until further notice. In addition to our normal thorough clean, we will ensure that all frequently touched surfaces such as handles, work surfaces, dining room table and chairs and light switches are disinfected prior to your arrival.

We are always available at the end of the phone to assist you if you have any further questions.

If you are keen to get your next ski holiday booked then contact us for options and availability on +44 7884 475414 or +33 4 50 18 68 33


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When looking for a winter sports holiday, an important question is: what if there is a second Corona outbreak again and areas go into Lock-down or if negative travel advice applies? Am I then insured, or have I lost my money?

Your winter sports booking is well insured with us.

In case of negative travel advice (code orange or code red) you are well insured with us at all times, we offer the following two options:

  • A good alternative, or payment of a value voucher: your accommodation is located in an area that has negative travel advice at the time of your planned winter sport. In the first instance, we look for comparable accommodation in a safe area for which no negative travel advice applies. If that does not work, we will issue a value voucher. For example, negative travel advice for Tyrol and no negative travel advice for France (Savoie).
  • Money back guarantee: at the time of making the booking you can choose the option “money back guarantee”. In case there is a negative travel advice for the relevant area where the accommodation is located during your winter sports, we will refund the amount paid. For a small additional charge, your payment goes through a guarantee account. The guarantee account – from Certo Escrow, also called third-party money account – ensures that your money is safe and that you benefit from the “money back guarantee”. Neither we nor you as a customer can access the paid costs for winter sports before it has expired. We do not assume, but if we as a company are in a state of financial inability, you will not be harmed by that, after all, we cannot access that money. Costs to use this payment service is € 30 per person per booking, children up to and including 17 years € 20, toddlers and babies up to the age of 3 are free.

Code green
There are no restrictions and the holiday can take place without restrictions. If there is still a reason for you to cancel, then our standard cancellation conditions apply.

Code yellow
There are minor security risks. There are no or few restrictions, for example après-ski tents and other catering facilities are limited and or are limited in opening hours. In that case, there are no consequences for the performance of our service. If you still want to cancel in this case, it is your own choice and our standard cancellation conditions apply.

Code orange
With code orange, only necessary travel is permitted or advised. So the holiday cannot proceed. Chalet Beyond reimburses the trip according to option 1 or 2, which you have chosen when booking.

Code red
Negative travel advice or travel to that destination is prohibited. Chalet Beyond reimburses the trip according to option 1 or 2, which you have chosen when booking.


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Our New Flexible Terms & Conditions for Winter 2020/2021 to protect our guests in the event of a further outbreak of Covid-19.

  • No quibble ‘flexible’ alterations to your booking until 14 September 2020 – all bookings can be changed to another date within 24 months of your original booking, for any reason whatsoever and completely free of charge.
  • Accommodation refunds applicable in the event of specific Covid-19 related cancellations – up until the day of arrival, full refunds will be applicable for all bookings, less the deposit paid (the deposit being €100–€150 depending on the chalet booked). Alternatively, a credit-note of 100% of payments made will be offered with no deductions whatsoever. This is in the event of specific Covid-19 related circumstances arising again. 100% refunds for Ski Hire and Lift Passes – all payments for equipment hire and lift passes can be refunded in full up until your arrival date in resort. You have the right to cancel any of these services, for any reason, up until this point and will receive a full refund for amounts paid.
  • Reduced Deposits to secure your booking, just €100-€150 per person – all deposits payable to secure a booking are reduced for next Winter.
  • Balance payments now due just 8 weeks prior to travel – the deadline for the payment of balances due has been reduced from 12 weeks to 8 weeks prior to arrival.
  • All balance payments for accommodation, as well as for equipment hire and lift passes, will be held in a secure account controlled exclusively by our Accountant until the holiday is fulfilled – for your peace of mind all balance payments (being all payments made less the deposit only), and payments for hire and passes, will be held in separate account controlled exclusively by our Accountant until the day you leave resort. This is to give you the peace of mind that your money will be instantly accessible up until the day you depart, should you be eligible for a refund at any time before then.
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Cancellation Policy – covid-19

We understand you may be concerned about booking your next ski holiday. Rest assured your reservation is secure with our new covid-19 cancellation terms.

Free cancellation up to 31st October 2020 with immediate refund of deposit for all reservations for up to 10 people (including for reasons not relating to covid-19).

For any cancellations made prior to your arrival and until the end of April 2021 due to travel restrictions relating to covid-19 either in France or your country of origin prohibiting travel to France, a credit note will be offered with a validity of 18 months from the cancellation date. If the credit note is not used within this time, the reservation will be refunded in full at the end of the 18 months.

Terms and conditions apply.


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COVID-19 terms & conditions.

Winter season 2020/2021

The following conditions apply to the 2020/2021 winter season only, specifically guests arriving on or after Saturday 19th December 2020 and departing on or before Saturday 17th April 2021.

In light of the ongoing uncertainty we have reduced the final payment date from 8 weeks to 6 weeks before arrival.

At the time the final payment is due if you are not comfortable proceeding under the below terms we will be happy to either:

  • transfer any deposit paid to another stay with us, either winter or summer; or
  • refund any deposit paid.

Once the final balance payment has been made, should one or more of the below COVID-19 situations occur we will offer you an alternative arrangement or a full refund. In the event one or more of the below occurs within one week of your arrival date we reserve the right to retain 10% of your total booking for outlayed expenses.

COVID-19 specific situations

  • Government sanctions are in place in France closing the French borders thus preventing you from travelling into France and being able to get to us, your accommodation provider.
  • Government sanctions are in place in France preventing us from receiving guests.
  • Government sanctions are in place in France resulting in the closure of the whole of the Grand Massif ski domain i.e Flaine, Les Carroz, Morillon and Samoëns.

Any other reason for cancellation (except the three COVID-19 specific situations mentioned above) will be subject to our usual terms and conditions.

Please Note:

  • it is a condition of booking with us that you have adequate insurance cover in place.
  • any refunds will be the Euro equivalent that credited our French bank account, less any international bank transfer charges/credit card handling fees.
  • alternative arrangements will be honoured for any stay up to the same value (no refunds will be given for stays of a lesser value) or higher, where you will need to pay any difference in price. These will be valid for 18 months from the date of your original booking.
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Chillout Mountain – Covid Risk Free Full Refund

Exceptional Circumstances Covid-19 Cancellation Policy

Whilst there remains a Covid-19 pandemic and a risk of travel disruption, Chillout Mountain have developed a risk-free booking and cancellation policy to provide their guests with peace of mind.

Please note: These terms are only valid if your holiday is disrupted by circumstances related to the Covid-19 pandemic.

Booking Deposit Terms:

  • If the guest is unable to take the holiday due to the French or International borders being closed, OR the resort being closed by the French government or local authorities as a result of a Covid-19 outbreak OR quarantine being introduced by any European country, then this 20% deposit can be rolled over to another future booking taken within 18 months.
  • If the guest does not want to postpone the booking, and we are unable to resell the property then Chillout Mountain will retain £150 per person as an administrative fee.
  • If the guest does not want to postpone the booking, then the 20% booking deposit will only be refunded in full in the event that Chillout Mountain are able to re-sell the property (for the same dates) to another group should the resort remain open.

After Final Balance Payment:

  • Should the above Covid related situation occur, after the final balance has been paid, then Chillout Mountain will guarantee a full refund of the final balance monies whilst retaining the original booking deposit or £150 depending on the guests choice to either postpone the holiday or cancel entirely.

The above terms will be updated and changed should the circumstances change in the near future.


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Here at Livigno, we appreciate that it's difficult to know the situation months ahead but we have put below some information on our cancellation policy due to COVID-19 so that you can book with peace of mind. In all cases we would do our best to help you in any situation so please contact us as soon as possible should you need to cancel or change your dates.

  • Any bookings made after the 01/04/20 will be fully refundable should the Italian government restrict travel due to COVID - 19. This includes all services booked which include Accommodation, Airport Transfers, Ski Passes, Ski & Snowboard equipment, Ski & Snowboard School. This applies up to 1800hrs the day before arrival. All refunds will be made within 72 hours .

    You may also choose to change the dates of your stay if you prefer.
  • In the case where Livigno is open but your own Government (for example UK, South African, Irish, Danish or any other) advise you against non-essential travel due to COVID-19, all Airport Transfers, Lift Passes. Equipment rental and Ski Lessons are 100% fully refundable up to 1800 hrs the day before arrival. All apartments are 100% refundable due to Covid-19 up to 15 days before arrival should your own or the Italian government close the borders or advise against non-essential travel due to Covid-19.

    Accommodation booked as "Livigno Ski Apartments" which are apartments that are allocated on arrival are 100% refundable up to 48 hours before arrival due to Covid-19- these apartments can only be booked by email direct with us.

    All other accommodation bookings will be dealt with on an individual basis to come to an agreement however you should make sure you have adequate insurance to cover you for Accommodation.
  • If the hotel or the resort closed during your stay there will be no refund and you would need to contact your insurance company.
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We have a Flexible Booking Policy – MOREFlex, which allows you to transfer your deposit paid, no questions asked, to another date of your choice within 24 months of your original holiday start date, completely free of charge with no hidden costs up to 10 weeks before your travel date.

We've also added a Covid Safety Net Guarantee. Once your final balance is paid, and you cannot travel specifically due to Covid-19 restrictions, we agree to offer 100% reimbursal of monies paid towards your original holiday as a credit note. This is valid for any type of More Mountain holiday, winter or summer, taken before 30th April 2023. Alternatively, should you prefer a partial refund, we are happy to offer you a 50% refund of all monies paid.

Hopefully, this gives you a bit more peace of mind when choosing to book with us bearing in mind the current situation.


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COVID - Terms. Deferral or Refund.

If you are unable to take your holiday due to Covid-19 restrictions namely :

  • Travel Bans
  • Requirements to quarantine on arrival or return
  • Closure of the Portes Du Soleil ski resort

We offer deferment of the cost of the holiday for up to 2 years later for the same dates and price subject to the conditions below.

Deposit :

25% deposit will be taken at the time of booking, this deposit can be moved to a future date should the client cancel under the COVID terms.

If the guest decides not to defer the holiday and would rather cancel, there is an admin fee of £150 per person.

Balance :

The balance is due 8 weeks before the holiday. Once the balance is taken, if any of the COVID terms above require the guest to cancel the holiday then the payment can be deferred to a future booking less an £150 admin fee per person.

Should the guest not wish to defer the holiday and wishes to cancel, and we cannot re-sell the holiday then the deposit becomes non-refundable, but the final balance will be re-paid.


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If the chalet, resort or country you are due to go to closes due to Covid 19 and/or if the UK Government (or the Government of the country you are travelling from) introduces a travel ban and/or there is travel advisory in place on the day before you are due to travel that advises against all but essential travel due to Covid 19 (e.g. in the UK if the FCO advises against all but essential travel) and/or the country you are travelling to (France/Switzerland) imposes a mandatory quarantine on arrival then if we are unable to offer you a revised chalet or resort you will receive a 100% refund (or credit note if the customer requests this) on the monies paid directly to Mountain Heaven Ltd i.e. deposits, final payments or any extras you may have purchased directly from us. Note that official statements must have been published to announce these closures/restrictions.

This guarantee is valid up to the day before travel however there will be no full or part refund should you decide to leave or cancel/curtail your holiday part way through your stay if the country you are travelling to or your home/return countries advice changes part way through your stay and you decide to leave once you have arrived in the resort or you do not travel/arrive on the expected day of your arrival.

The final payment date will be temporarily changed whilst there is a Covid 19 pandemic from 10 weeks before your holiday to 7 weeks before you holiday. If payment in full has not been received by us by the due date, Mountain Heaven Ltd shall have the right to cancel the booking and retain the deposit paid and in this case no refund or credit note will be due.

Terms and Conditions apply.


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Risk Free Summer 2020 & Winter 2021 Booking Terms

  • Booking deposit reduction, from 50% to 30%
  • Balance due date, reduced from 8 weeks to 4 weeks prior to check-in (will be reduced to 2 weeks if there is uncertainty at the time)
  • Alternative dates or refund for COVID-19 related cancellations*

Terms & Conditions apply, please email sebastian@mountain-people.com for more information.

Who are we offering this to?

All new bookings are eligible. Your chalet booking will be protected, should you need to cancel your booking as a result of COVID-19 travel restrictions in France or from your country of departure.

Our definition of a Coronavirus-related Cancellation:

*Permitted cancellations only where Covid-19 prevents travel due to official and documented measures (i.e. local or national Government prohibitions on travel or visiting Samoens, foreign office mandatory advice, lockdown/s, border & international travel restrictions from country of departure). However, not applicable if airlines (or other methods of transport used by guest) cancel or a guest chooses to cancel for any other reason including illness or personal choice. Where quarantine measures are implemented by the UK government, cancellations will be considered when the FCO amends its status advising against all but essential travel.

Where the booking is cancelled for any other reason, our standard payment & booking terms will apply.


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PureChalets T & C’s regarding Covid-19:

We are keeping everything crossed that ski holidays can go ahead next winter. But, if you can’t travel due to restrictions relating to Covid-19, you could look to delay your holiday, and transfer the deposit that you have paid to another date of your own choice. The booking could be transferred to another period in 2021, or up to the end of winter 2023. PureChalets are offering this flexibility free of charge, allowing you to transfer your holiday up to the same value of your original booking. We would ask you to:

  • Email your wish to delay your holiday.
  • To communicate at that time, the new requested holiday date.
  • Ensure that you have comprehensive travel insurance in place.

PureChalets hope that providing this flexibility will reassure you during this uncertain time and reduce your financial risk.


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If your holiday is unable to go ahead due to issues relating to Covid-19 – specifically, travel bans that would prevent you getting to us, restrictions on travel or access to the ski area when you get here, the requirement to self-isolate on return from the holiday – we will allow you to defer all monies paid onto your next holiday booking, taken any time in the next 2 years. We also guarantee that you can keep the price paid for this year’s booking for the following 2 years (assuming the same dates and chalet).


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100% Financial Guarantee, effective from 1st September 2020 to 1st September 2021.

Our flexible COVID-19 booking terms will temporarily replace our existing booking terms and conditions which remain valid and form the contract between you and RushAdventures except for the period stated to the extent of the amendments set out in this document.

We feel our guests require flexible booking terms providing greater security and confidence when reserving their holidays during this disruptive period. Our temporary bookings terms are applicable to all accommodation bookings for the Winter 2020/21 and Summer 2021 seasons should the circumstances specified in paragraphs number 1 – 4 inclusive below apply.

Our fully flexible COVID-19 booking terms will be in place until 1st September 2021. In these unprecedented times whilst the Coronavirus is still in circulation, we offer the assurance that monies will not be forfeited if your holiday booking is disrupted by any of the following factors:

  • You are unable to travel due to quarantine measures. This will apply to the following circumstances:
    • You are not permitted to leave your home address
    • You have to quarantine when entering France from your home country
    • You have to quarantine when returning from France to your home country
  • Your Governments and/or Foreign Office’s advice states you are advised not to travel and/or forbidden to travel to France.
  • Local advice from the Haute Savoie Prefecture prevents you from staying in our Chalets
  • Our Chalets are forced to close due to an outbreak of COVID-19

In line with our current booking terms and conditions we require a 30% deposit of the total holiday price to confirm your booking. Your deposit payment is usually non-refundable and non-transferable, but in light of the uncertainties ahead we will transfer your deposit payment to a new booking date* either later in the current season or in the next season, or if you prefer we will issue a full refund. Your final balance payment of the holiday price will be due 12 weeks before you are due to arrive. Once the final balance payment of the holiday price has been made you will then be able to cancel your existing booking if the circumstances specified in paragraphs 1 – 4 inclusive above apply and either transfer your holiday payment to a new booking date* or receive a full refund of your holiday payment.

*This means your booking deposit payment and your final holiday balance payment can be transferred to any other available winter 2021, winter 2022, summer 2021 or summer 2022 dates.

We are offering these new COVID-19 specific booking terms as we are aware that it is unlikely you will be able to get travel insurance that covers your holiday cost. There are companies now offering insurance cover if you fall sick with COVID-19 before or during your holiday. Please note it is a condition of booking with us that you have adequate insurance cover. We cannot be held liable if you are unable to claim on your holiday insurance due to insufficient or inappropriate cover. All other holiday booking terms and conditions remain the same.


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Here at Self-Catered St Martin, we want to help you secure your ski holiday and get you excited about getting life ‘back to normal’ without the worry of losing any money!

That’s why we’ve introduced our flexible booking offer for winter 2020/21 holidays. This will give you the choice between either a refund of your booking costs or a change in holiday dates if:

  • You cannot travel to resort due to Covid-19 travel restrictions
  • The 3 Vallées ski resort officially announces to close due to Covid-19

This flexible booking offer is valid on all new bookings (up until April 2021) where the booking was confirmed after 01/05/2020. This offer is subject to availability. All other usual terms and conditions apply.

Any cancellations caused by either travel restrictions to France (FCO or relevant governmental body linked to the client’s residential country, announces travel to be unsafe / border closures, announces travel to be unsafe / border closures) or official announcement by the ‘3 Vallées’ that the ski area is closed in relation to Coronavirus disease (COVID-19) or severe acute respiratory syndrome coronavirus (SARS COV-2) or any mutation or variation of these will receive either a refund (minus admin fee – see below) of the holiday payment (deposit and balance payment if applicable) or the option to move the holiday to another date. (Additional costs may be incurred if a more expensive week is chosen.)

Admin fee: A minimal fee applies to cancellations in order to cover a small part of the time and costs involved. The admin fee is a maximum of €150.00 or 2% of the total accommodation cost (whichever is lower).

It is a condition of booking that you take out a winter sports travel insurance policy when booking your holiday to cover you for situations other than Covid-19.

Our ‘flexible booking offer’ is only valid for the two reasons as aforementioned. It does not apply to any other types of cancellation, hence the need for winter sports travel insurance which includes a section relating to this.


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Ensuring the safety of our guests is very important to us following the pandemic. Here at Ski Amis are offering refunds if government restrictions in place as a result of Covid prevent any holidays from going ahead. So guests pay by the usual payment terms and then if, on the date of departure, FCO advice remains as ‘all but essential travel’ then we will offer a refund or transfer to the following season.


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Here is our new Covid-19 Policy which forms part of our terms and conditions:

  • All bookings will be fully refundable should the Andorran government close the borders due to COVID – 19. or your accommodation or the resort is closed. This includes all services booked which include Accommodation, Airport Transfers, Ski Passes, Ski & Snowboard equipment, Ski & Snowboard School. This includes up to 12 hours before your arrival date. All refunds will be made within 7 days.
  • If travel advice from your own country is issued/changed up to 48 hours before you travel and advice against non-essential travel due to COVID-19, we will Guarantee a full refund. No refund is due if Government advice changes during your stay.
  • Accommodation bookings made before 31/10/20 come with free cancellation up to 30 days before arrival for non-COVID-19 reasons. This will be stated on your voucher as well at the time of booking.
  • Ski extras (lift pass. equipment, ski school) These are fully refundable up to 7 days before arrival for both COVID-19 and non-COVID-19 reasons.
  • Airport Transfers – These are fully refundable up to 7 days before arrival for both COVID-19 and non-COVID-19 reasons.
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Our new 'Covid Promise' offers a quick and easy refund of your balance payment and protects your deposit, should circumstances change.

Until the 15th September 2020 we are taking reduced deposits of £500 to secure your preferred chalet. This deposit can be fully refunded for any reason until the 15th September. After the 15th September 2020, your full deposit of £150 per person is due. The balance of your holiday is then due 10 weeks prior to your holiday.

We understand that our clients are looking for total flexibility and transparency, which is why should your holiday be cancelled for any of the reasons stated below, your deposit payment automatically converts to a voucher for future holidays with Ski Basics and your balance is fully refunded:

  • If the FCO (Foreign & Commonwealth Office) advise against travel (including non-essential travel) to your destination;
  • If you are required to quarantine upon arrival to your destination due to the laws and regulations of the relevant Government in that country;
  • If the chalet you have booked with us has been forced to close due the laws and regulations of the relevant Government in that country, as well as any other local or public authority;
  • If the destination you are travelling to has closed its borders or is otherwise denying entry to visitors.

Please note: the above Covid-19 related reasons must be in place at the time that your booking is due to take place and it must affect the travel arrangements you have booked with us or your transport to the destination.


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Our Covid-19 Pledge

All guests booking with Ski Blanc this winter will benefit from our Covid-19 money safe guarantee.

We have amended our Booking Terms and Conditions to offer our clients flexibility and the freedom to travel this winter with our reassurance that in the unfortunate event that your holiday cannot go ahead your money will be protected. Our new 'Covid-19 Pledge' offers a quick and easy refund of your balance payment and safeguards your deposit, should circumstances change.

Payment Plan & Deposit

We are offering flexible payment terms: Fully Refundable Deposit up to 30 Sept 2020.

The deposit payment is 20% of the chalet cost. This will secure your chalet for your chosen date.

The holiday balance is due 10 weeks prior to the arrival day.

To give you complete peace of mind, in the event of cancellation of your booking due to Covid-19 after 30 Sept we will refund your balance fully into your bank account and your deposit payment automatically converts to a credit note for a future holiday with Ski Blanc. Or you can pick another trip and take up your 100% credit note entitlement to the value of your accommodation payments.

We have made the Covid-19 Pledge as simple and as clear as possible. Should your holiday be cancelled for any of the following reasons our guarantee automatically applies.

An inability to travel to the property during your booked dates due to official Government travel restrictions related to Covid-19. Valid circumstances are:

travel restrictions put in place by the government of the country where the property is located restricting your ability to travel either to the country or to the property.

travel restrictions put in place by the government of your place of departure, restricting your ability to travel to the country where the property is located.

If the destination you are travelling to has closed its borders or is otherwise denying entry to visitors

Official closure of the chalet you have booked with us by the relevant Government in that country, as well as any other local or public authority due to their laws and regulations

If you are required to quarantine upon arrival to your destination due to the laws and regulations of the relevant Government in that country

The above Covid-19 stated reasons must be in place at the time that your booking is due to take place.

Our 'Covid Pledge' is applicable to all bookings made for the coming 2020-21 season, who have already paid their deposit in full.

A full copy of our updated Terms and Conditions and 'Covid Pledge' can be found here Our Booking Conditions. Any questions you might have please do not hesitate to Contact Us

Freedom to Travel this winter - safe & secure with Ski Blanc

We very much hope with the introduction of our 'Covid Pledge' this will allow you to book with confidence and with the flexibility it offers you can then look forward to an exciting ski break in Meribel.

We know you are probably in need of a much-needed holiday, so come and relax in one of our wonderful alpine chalets and let us do the rest.


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Ski with confidence – book now and cancel for free up to 4 weeks before departure!

Our Covid-19 policy:

Please refer to our terms and conditions. In addition to this, we request that guests ensure they take out travel insurance at the time of booking. There are a number of options that are providing Covid-19 cover which include:

  • Free cancellation: Are you a little unsure about committing to making a booking? Don’t worry! With our ‘Free cancellation’ you’ll be able to book now and cancel for free up to 4 weeks before departure.
  • After this time, we will provide a voucher if you are not allowed to travel. This voucher is valid for at least 11 year, and insured by SGR.
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Quibble free cancellation due to Covid19.

If the resort cannot open due to covid 19, or due to government travel restrictions (French or your home country), then we will pay back to you the total monies paid less reservation fees as follows:

If just the deposit has been paid to secure the chalet (£1400) and you have to cancel due to the above reasons, £200 is a non-refundable reservation fee.

If the balance is then paid, which is due 8 weeks before the start of the holiday, this will include a further £200 non-refundable reservation fee.

If you have to cancel less than 8 weeks before the start of the holiday, we will pay back the monies paid less £400 – ( non-refundable reservation fees)

If you prefer not to cancel, you can transfer your holiday to a later date in 2020 or winter 2021, (equivalent week i.e. peak/off peak for the following season). We would keep the money you have already paid on deposit.

Normal cancellation fees will apply for any other reason.

This policy does not cover for personal illness or voluntary or compulsory confinement when travel is still permitted by governments.

It is highly recommended to take out additional Coronavirus travel insurance.


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Covid-19 Refunds

We have put together a clear policy to provide protection should COVID-19 related government restrictions mean that you are unable to travel. This guarantee applies to all new and existing bookings for holidays between 1st December 2020 and 30th April 2021.

We are offering the following two options:

Your choice of a refund or rebooking

Should you be unable to travel for any of the reasons listed below, you can choose whether to:

  • Receive a refund
  • Put your deposit towards a chalet in winter 2021-22 (and receive any balance payments as a refund)

1. Our refund policy

If you are unable to travel to the chalet you have booked for the reasons listed below, you can choose for Ski Magic to reimburse the payments you have made to us, with the exception of £100 per person to cover administrative and operational costs already incurred by Ski Magic in the organisation of your holiday.

2. Changing the date of your holiday

If you are unable to travel to the chalet you have booked for the reasons listed below, you can choose to put your deposit of £300 per person already made to Ski Magic towards a similar chalet reservation during winter 2021-2022. Your balance payments will be fully refunded.

Reasons for a cancellation

If, prior to the start of your arrangements, your booking cannot proceed due to any of the following reasons linked to the coronavirus pandemic, you will be entitled to choose from the two options outlined above.

Reasons for cancellation are:

  • The French authorities impose regional or national restrictions which result in the closure of the French border, closure of the ski resort or essential facilities or necessitate the closure of the chalet.
  • The authorities of your home country advise against all but essential travel to France.

In no circumstances are we responsible for any other expenses including, without limitation, the cost of flights or any other form of transport.

If you are unwilling to travel for any reason, or you are unable to travel due to medical reasons, normal cancellation charges apply.

It will still be necessary for you to secure travel insurance to cover your stay with us. We have updated our terms and conditions to reflect these changes to our usual booking policy.


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Covid19 Guarantee at Snowflake Chalets

In the event of cancellation of your booking due to Covid-19 you will be entitled to either a refund or a credit note depending on the circumstances outlined below.

Valid reasons that will lead to the utilisation of this Covid-19 cancellation policy are limited to:- official closure of the property during your booked dates due to Covid-19 restrictions. In this case you will receive a 85% refund or 100% credit note.

An inability to travel to the property during your booked dates due to official Government travel restrictions related to Covid-19. Valid circumstances are: - travel restrictions put in place by the government of the country where the property is located restricting your ability to travel either to the country or to the property. In this case you will receive a 85% refund or 100% credit note.

Travel restrictions put in place by the government of your place of departure, restricting your ability to travel to the country where the property is located. In this case you will receive a 85% refund or 100% credit note.

All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation policy, and the standard cancellation policy will apply please see our terms and conditions here. These include, but are not limited to:

  • an unwillingness to travel
  • an inability to travel due to medical reasons (including any related to Covid-19)
  • individual/household stay-at-home orders

This Covid-19 cancellation policy is valid up to the day of travel however there will be no refund once you have arrived in the resort should Covid-19 have any impact upon your booking once you have arrived.

Where a credit note is issued this will be valid for 12 months and can be used against a future booking in the property. The arrival date of the future booking must be within 15 months from your original arrival date.


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COVID-19 Winter 2020/21 Risk Free Bookings

In light of the Coronavirus pandemic, we want all guests to be able to book with confidence and have therefore introduced the simple policy below in addition to our usual terms and conditions.

New bookings will have the option to defer their stay or a full refund, if at the time of their intended stay;

The UK FCO (Foreign & Commonwealth Office) advise against all but essential travel to your chalet destination country, or;

Local Authorities in the country of the chalet impose travel restrictions which affect the ability to reach the chalet, or;

Local Authorities in your origin country impose travel restrictions which affect the ability for you to travel to the chalet.

We recommend all guests check their travel and winter sports insurance carefully prior to travel.

Additionally, to help with social distancing we will this winter be limiting all our chalets to single groups only, no chalet will have separate independent bookings.


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For the 2020-21 winter season , if government restrictions due to Covid-19 prevent all guests from travelling to the chalet accommodation booked by the party leader or from us operating the chalet, we will offer a full refund up to one week prior to your arrival and 80% up to your day of arrival.

This refund policy does not cover personal illness or mandatory or voluntary confinement when government advice permits travel and stay.

We hope, during the 2020-21 winter season, that our chalets will be able to operate in the usual manor but are aware of the possibility of regulation changes, concerning the Covid-19 pandemic, that could affect operations. If there are any changes to our services caused by any new regulations, we will inform the party leader, as soon as practically possible, on the email address registered to their account.


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Flexible booking conditions and lockdown/quarantine guarantee for winter 2020/21

For added flexibility, we will allow you to change the dates of your holiday to another date in the 2020/21 season with no penalties up to 14 days prior to departure.

We will also guarantee your booking payments for any of our chalets or apartments for winter 2020/21. In the event of a lockdown/quarantine in Megeve or a lockdown/quarantine affecting you in the UK due to Coronavirus for the period of your holiday we will refund any money you have paid us less an admin fee or give you the option to roll over your holiday to next season with no price increases.

Our admin fee is £50/person in catered chalets, £200/apartment. This is a similar level to the excess you would have to pay if you were able to obtain insurance.

You do need to have holiday insurance that covers you personally for contracting Coronavirus and repatriation should you catch it whilst on holiday. This is available now at a number of providers


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COVID19 Deposit and Pre-departure Cancellations Policy for 2020 / 2021

All bookings are refundable up until 7 days prior to travel in case of COVID19 related FCO travel restrictions or resort closures.

Any pre purchased ski passes would be fully refundable up until the day of use. Terms and conditions apply.

Our catered chalet holidays are now available to book with a fully refundable deposit of just £50.00 per group booking.

All balance payments for accommodation, as well as for equipment hire and lift passes, will be held in a secure independent trust account controlled exclusively by our PTS Protected Services https://www.protectedtrustservices.com until the holiday is fulfilled. Your holiday payments are also fully protected by supplier failure insurance.


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Here at Total Chalets, we’ve thought carefully about what our Covid policy should be, and we’ve come up with an option for guests to choose to make their booking refundable or transferable (in relation to Government imposed travel restrictions in either UK or Bulgaria at the time of travel). We hope this gives guests the confidence to book with us for the upcoming season.

If guests wish to make their booking refundable/transferable in this way, we charge an extra 10% in addition to the chalet price. For example, if the chalet cost is £250 per person, you would pay £275 and this would mean the £250 per person is fully refunded if there are Covid-19 issues.

To find out more, or to view the full details of our new policy please email info@totalchalets.co.uk.


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COVID-19: Flexible booking terms & enhanced cleaning protocols

We are excited about the upcoming winter 2020-21 season and are delighted that so many weeks in our chalets have been booked already.

We also appreciate that whilst many of our customers are wanting to book their chalet holiday for next season, the ongoing uncertainty surrounding Covid-19 may be holding them back. We hope that our new booking terms and conditions, plus our revised operating procedures set out below will address these understandable concerns.

We acknowledge that we have a part to play to help manage the control of Covid-19 and that we have a responsibility to implement measures to give peace of mind to our customers by offering flexible booking terms. We have been working hard to devise a model to protect both the money and health of our customers.

Book a White Horizons chalet holiday with confidence

We have restructured our business model with renegotiated supplier contracts to enable us to provide our guests with flexibility when booking for winter 2020/21 and to have a workable strategy in place should there be further disruption due to Covid-19 during the winter season.

Our updated terms and conditions are designed to give you greater protection and flexibility as follows:

Covid-19 flexible booking terms

In the event of cancellation of your booking due to Covid-19 you will be entitled to a 100% credit note to the value of your accommodation payments in the circumstances outlined below.

Valid reasons that will lead to the utilisation of this Covid-19 cancellation policy are limited to:

  • official closure of the property during your booked dates due to Covid-19 restrictions
  • an inability to travel to the property during your booked dates due to official Government travel restrictions related to Covid-19. Valid circumstances are:
    • travel restrictions put in place by the government of the country where the property is located restricting your ability to travel either to the country or to the property
    • travel restrictions put in place by the government of your place of departure, restricting your ability to travel to the country where the property is located.

All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation policy, and the standard cancellation policy will apply. These include, but are not limited to:

  • an unwillingness to travel
  • an inability to travel due to medical reasons (including any related to Covid-19)
  • individual/household stay-at-home orders

This Covid-19 cancellation policy is valid up to the day of travel however there will be no refund once you have arrived in the resort should Covid-19 have any impact upon your booking once you have arrived.

Where a credit note is issued this will be valid for 24 months and can be used against a future booking in the property. The arrival date of the future booking must be within 24 months from your original arrival date.

Reduced initial payment to secure your chalet booking

We’ve reduced the initial payment amount required to secure a chalet booking, from £250pp to £100pp, with, in some cases, a second instalment of the same amount required at an agreed later date.

Balance payments now due just 6 weeks prior to travel

We have reduced our balance payment terms from 10 weeks to 6 weeks prior to holiday start date.

Stay in our chalets with confidence – enhanced chalet cleaning protocols and Covid-19-specific training

  • Through a combination of our industry experience and up to date guidance, we have risk assessed our chalet operation and have introduced enhanced chalet cleaning protocols to provide our guests with a safe environment in which to relax and enjoy spending time during your holiday.
  • We have produced enhanced cleaning checklists and written protocols in line with hospitality industry standards.
  • Based on these protocols, all White Horizons employees will receive comprehensive Covid-19-specific hygiene training, to enable them to deliver enhanced cleaning and disinfecting measures throughout our chalets.
  • Employees will be provided with personal protective equipment (PPE) specific to their job role. In addition to protecting themselves, PPE reduces the chance of transmission by an infected person.
  • Employees will undergo regular monitoring, including temperature checks before the start of every shift. Any staff member showing any Covid-19 symptoms will be removed from work immediately and isolated until they are safe to return.
  • The communal areas of each chalet will be disinfected every day, with multiple cleans for touch points such as door handles and light switches. The whole chalet will be thoroughly cleaned, disinfected and well ventilated on a changeover day.
  • Hand sanitiser and paper hand towels will be available throughout chalets for guest use. Employees will be required to sanitise regularly while working in the chalet.
  • In addition to our normal high standards of spa maintenance and water chlorine and pH levels (testing and acting on the results of each test 3 times per day), the spa (& sauna in Chalet Sundance) area of each chalet will be cleaned and disinfected regularly. We will need to follow advice from the French Government regarding any social distancing measures necessary during your holiday.

Covid-19-specific services

  • For winter 2020-21, our chalets are available for sole use chalet bookings only.
  • Any group who are interested in reducing their contact with our team, please ask us in advance to discuss this further. Practical examples are:
  • Socially distanced catering can be offered as buffet style meals.
  • Guests can opt out of daily bedroom and bathroom cleaning, with cleaning products made available for guests to use themselves.
  • Self check in option available
  • A self service breakfast option available
  • Provision of extra cleaning products for guest’s own use during your stay.
  • 2 of our chalets are available on a self catered basis for winter 2020/2021; Chalet Arabette (sleeps 12) and Chalet Le Loup (sleeps 9)

We will continue to monitor the Covid-19 situation and where necessary will review our protocols. Should you have any additional requests which would give you greater peace of mind during your stay, please do not hesitate to speak to us and we will do our best to accommodate them.

Tignes as a Resort

The Grande Motte Glacier in Tignes has been open for skiing and snowboarding this summer. It is encouraging that the social distancing and Covid control measures necessary to open the ski lifts have been tried and tested in advance of the winter.

Bars and restaurants in Tignes are open and have measures in place to minimise the spread of Covid, so you will still be able to enjoy apres-ski during your holiday.

The Tignes local government have been producing a charter outlining the measures the resort of Tignes will put in place to protect visitors. They are currently working with local business to ensure everyone is complying with the directives of the French Government with regard to PPE, cleaning protocols and social distancing measures.

Travelling to Tignes Les Brevieres

Our chalets in Tignes Les Brevieres have excellent car parking options and so are ideal for driving from the UK or renting a car from the airport to avoid shared airport transfers.

Insurance and Travel Information

Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Covid, however there are new policies and add-ons appearing in the market that will and we would highly recommend that you source additional Covid travel insurance, including cover for NHS Test & Trace disrupting your holiday plans.

https://www.whitehorizonchalets.co.uk/about-us/covid-19/


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Covid-19 Cancellation Policy

If you are not able to travel by the time of your booking due to governmental travel restrictions or if the Paradiski/Les Ars ski area is not operational as a result of the Covid-19 pandemic, Your Mountain Life offers you a full and unconditional refund.


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